Technology Adoption Manager

CMS are recruiting for an experienced Technology Adoption Manager to join our London team. 

In this role you will work with the Senior Technology Adoption and Business Improvement Manager, Head of Adoption and Business Improvement and Key Stakeholders to develop adoption strategies for new ways of working, new technology, underutilised technology, and CMS developed apps. This includes analysis, training development, use case development, roll out planning, usage tracking, task- based scenario development, communications and training/education/engagement session delivery.

Location:  London

About CMS

CMS is a Future Facing firm. With 75 offices in 43 countries and 4,800+ lawyers worldwide, we combine deep sector understanding with a global overview, giving us the ability not only to see what's coming, but to shape it.

CMS is well equipped to help our clients face the future with confidence. We are driven by technology and readily embrace the possibilities it opens up for developing new and better ways of delivering legal services. Our bold approach to a changing future ensures that we nurture our employees and recruit top talent.

About the Role

New Technology /Applications Adoption Planning
•    Attend relevant Project meetings, especially project initiations
•    Ensure that all new technology and ways of working projects have clear, agreed and signed off change, adoption targets and deployment plans documented. 
•    Ensure that project plans allow adequate time to plan and develop training and engagement materials and that time between UAT finishing and training roll out allows for adequate communication and scheduling time.
•    Develop robust strategies together with the relevant Stakeholders to achieve the adoption targets and deployment targets 
•    Develop detailed adoption plans and materials and work with the relevant support teams to deliver these

Existing Technology Adoption enhancement
•    Work with relevant stakeholders and MI to identify underutilised technology and/or additional use cases
•    Develop targeted strategies to increase adoption/engage on new use cases. Develop measurement base lines
•    Develop communications and materials to support the strategies 
•    Implement strategies and measure outcomes
•    Where appropriate ensure BAU training is updated

General
•    Stay abreast of developments in CMS applications and industry trends and best practice
•    Work with Practice Managers and Practice Group Leaders to develop specific content for team meetings/newsletters tailored to their teams
•    Build relationships and networks and become a “go to” person for help with all CMS Applications
 

About You

Skills & Experience required

•    At least 5 years Legal industry experience – either in a New/emerging Technology Training, Change/Adoption or Product Management role 
•    Significant experience of leading adoption for technology and business change projects 
•    Significant experience in drafting business communications
•    Experience of engaging with all levels of seniority within a professional services firm is a prerequisite
•    Demonstrable experience of engaging effectively to increase adoption is a pre-requisite

Personal Characteristics
•    Naturally Inquisitive and interested in industry trend/emerging technologies
•    Passionate about “making working life easier” for colleagues
•    Excellent interpersonal engagement and communication skills
•    Looks for innovative ways/tools/channels in which to build engagement
•    Able to deal with high levels of complexity and has a “can do”, positive attitude
•    Able to cope with, and adapt to, fast paced change and the associated ambiguity this can result in from time to time
•    Focuses upon the needs and requirements of the customer rather than personal preferences
•    Establishes priorities, tasks, and work schedules in advance and in writing
•    Clarifies the responsibilities of self and others, avoiding duplication of activity and wasted effort
•    Delivers courteous, prompt service. Always delivers what has been promised to the agreed deadline
•    Has the ability to be flexible and adaptable
•    Is autonomous and self-directed yet seeks management guidance where necessary
•    Can multitask without losing sight of execution priorities

Equal Opportunities

At CMS, a next-generation mindset is woven into all we do. We're diverse, supportive and inclusive, embracing our corporate social responsibility and creating a culture of sustainability in which every one of our people, whatever their background, can maximise their potential and thrive. For further information about CMS' diversity initiatives and programmes, please view the Diversity & Inclusion pages on our website.

Please apply online or contact a member of the Talent Acquisition team if you have any questions. For information regarding our competitive range of benefits please visit our Rewards & Benefits page on our website.

Please note that CMS have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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